How to fix “Safari Can’t Verify the Identity of the Website” error?

by Olivia Morelli - -
12

Question

Issue: How to fix “Safari Can’t Verify the Identity of the Website” error?

When I try to shop on eBay, Safari delivers a pop-up that tells “Safari can't verify the identity of the website “s7.addthis.com”. However, I found this activity suspicious because I do not try to visit this site. How can I get rid of this problem? It bothers me for weeks.

Solved Answer

“Safari can't verify the identity of the website” is one of the common Safari errors that any Mac OS X users can encounter. The error might show up when visiting any domain. However, seeing a problem with s7.addthis.com and stags.bluekai.com might warn about a bigger issue.

These domains are often associated with adware programs that are designed to force user’s browsers to display ads or redirect to questionable websites. Thus, the error might show up because ad-supported[1] application tries to control Safari’s activity.

Therefore, before trying other methods to fix “Safari can’t verify the identity of the website” error, you should check the system for the viruses and PUPs.[2] You can use MacKeeper or MacCleanse to check and clean the device.

However, Safari Can’t Verify the Identity of the Website error might also be caused by cache or browsing history issues, as well as corrupted certificates. Hence, if you are not dealing with a potentially unwanted program, you might need to fix this problem in Safari.

How to fix "Safari Can’t Verify the Identity of the Website" error?

Methods to fix “Safari can't verify the identity of the website” error

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There are a couple of ways how you can get rid of the Safari error that prevents from accessing specific websites. However, first of all, you have to make sure that your Mac or MacBook is not infected.

Method 1. Check the system for adware

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If the error tells that it has problems with s7.addthis.com and stags.Bluekai.com sites, you should run a full system scan with an updated anti-malware software, such as MacKeeper, to see if your Mac was not infected with adware.

As we have mentioned in the beginning, these two domains are related to potentially unwanted programs (PUPs), so you have to make sure that one of them haven’t sneaked to your device too.

Method 2. Clean Safari cache

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Cleaning cache[3] can help to get rid of the error. However, clearing cache leaves cookies and browsing history. Thus, if this method did not help, you should delete these entries too.

Step 1. Activate hidden Safari Developer menu:

  1. Open Safari.
  2. Click Safari option in the top menu box.
  3. Open Preferences.
  4. Go to Advanced tab.
  5. Mark the tick on Show Develop Menu in Menu Bar option.
    Show Develop Menu in Menu Bar option

Step 2. Clean cache

When you finish the first step, you will see the new Develop option in the menu bar.

  1. Click Develop option.
  2. Click Empty Caches option.
    Empty caches on Safari
  3. Relaunch Safari to see if the error shows up.

Method 3. Clear Safari history and website data

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If the previous method did not help to fix “Safari can’t verify the identity of the website” error, please follow the steps to clean Safari history, website data, and cookies:

  1. Open Safari.
  2. Click Safari on the top menu bar.
  3. Choose Clear history… option.
    Clear Safari history
  4. In the appeared pop-up window set Clear to all history.
  5. Click Clear History button.
    Clear Safari history button

Method 4. Repair Keychain Access and issues with certificates

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“Safari can’t verify the identity of the website” error might also be caused by corrupted or invalid certificates. Hence, you can try fixing them by following these steps:

  1. Close Safari.
  2. In the Mac search box enter Keychain Access[4] to find and launch the app.
  3. Navigate to Keychain Access menu and choose Keychain First Aid from the list.
  4. Enter your username and password.
  5. Choose Repair option on the left.
  6. Click Start button.
  7. Relaunch Safari. The error should be gone.

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About the author

Olivia Morelli
Olivia Morelli - PC & Mac repair expert

Olivia Morelli is a young, but a perspicacious IT expert who is currently just a year away from a Bachelor’s Degree in Software Systems. Her primary passion is cyber security, however, thanks to her detailed understanding of computer networks, operating systems and hardware, she can find a fix for any PC or Mac issue...

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