How to fix login error “The username or password is incorrect”?

Question

Issue: How to fix login error “The username or password is incorrect”?

Every time I start my PC, whether after sleep or restart, I get an error message “Other User. The username or password is incorrect”. My correct username is already in the login box, but I have to re-enter it to continue. This is really annoying and I'd like to fix it. Any tips?

Solved Answer

“The username or password is incorrect” is a bug that emerged with the release of Windows 10 V1709, also known as the Fall Creators Update. This problem is also known as the “sign-in twice” error[1] as it occurs on the log-in screen after waking the system from sleep or rebooting it.

Although the user enters the correct credentials, he/she receives the “The username or password is incorrect” and has to re-enter the username and password once again. This problem occurs on Windows 10 V1709 version exceptionally and most frequently strikes PCs that were upgraded to the latest Windows 10 build from earlier versions.[2]

While the error is not critical and is not dangerous, it can be particularly frustrating to users, as they have to enter their details anew each time they want to login to Windows. Therefore, it is not surprising that many users are seeking the “The username or password is incorrect” error fix.

People get the notification about allegedly incorrect info before the Welcome screen. It may show up even if the user hasn’t even tried to enter a username or password. Entering the user credentials for the second time or dismissing the “The username or password is incorrect” error and entering the password and username anew usually provide access to the desktop.

Sign-in Screen Appears Twice in Fall Creators Update with “The username or password is incorrect” notification is not the worst Windows 10 bug. Nevertheless, it’s too irritating to be ignored. Many people reported that alongside the login screen showing up twice, Windows 10 automatically logs in users after every system’s restart. In other words, if you are the User1 and reboot your PC as a User1, you may find your User2 as a signed-in user unexpectedly.

login error “The username or password is incorrect”

Microsoft has been informed about this bug and has already acknowledged it, so we expect that upcoming Cumulative Updates[3] will patch the “The username or password is incorrect” error completely. Before that happens, you may fix the problem manually.

According to Windows enthusiasts, the “The username or password is incorrect” at the login screen occurs due to the enabled “Use my sign in info to automatically finish setting up my device after an update or restart” option. If it’s disabled on your PC, then you should try to disable Fast Startup[4] or check the system for malware.

Fix 1. Turn off the “Use my sign in info to automatically finish setting up my device” option

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  1. Press Windows key + I and navigate to the Update & Security.
  2. Open Windows Update section and click Advanced options.
  3. Disable the Use my sign-in info setting to fix the problem(s).
  4. Then open the main window of the Settings and select Accounts.
  5. Open Sign-in options and click on Privacy on the left pane.
  6. Turn off Use my sign in info to automatically finish setting up my device after an update or restart setting. Turn off the “Use my sign in info" option
  7. Finally, reboot the system.

Fix 2. Disable Fast Startup

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This option reduces the time required by the computer to fully boot the OS. However, frequently, this function causes alternative issues. Disable the function the following way:

  1. Click on the start button and type power. Enter Power and Sleep settings.
  2. In the newly opened window, on the right above corner enter Additional power settings.
  3. Then navigate to the option Change what the power buttons can do. Disable Fast Startup
  4. Once you get to another window, you will see that Fast Startup option is disabled by default. In order to customize the settings, click on the option Change settings that are currently unavailable.
  5. Then you will be able to remove the checkmark from the Fast startup. Apply the modification by selecting Save changes. Disable Fast Startup 2

Fix 3. Check for malware

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Sign-in problems may also be triggered by malware. Therefore, if the two methods provided above did not help, run a full system scan with a professional anti-malware tool. Our recommendation is ReimageMac Washing Machine X9. This PC optimization utility is capable of fixing various Windows problems. Besides, it has an Avira Antivir scan engine, so it can also find and remove malware and viruses already present on the device.

Fix 4. Enable auto-login option

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.

This solution is perfect for those who are using home computer and don't need to protect it with a password. In other words, you can simply disable the login process altogether:

  • Type in netplwiz in Windows search and press Enter.
  • Untick the Users must enter user name and password to use this computer.
  • Click Apply and OK. Enable auto login
  • Next time you log in, you will not have to enter your password.

Fix 5. Change sign-in options

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To repair damaged system, you have to purchase the licensed version of Reimage Reimage.
  • Right-click on Start and pick Settings. Access settings
  • Go to Accounts section and pick Sign-in options.
  • On the the left side of the window, scroll down until you see Privacy section
  • Turn off the option Use my sign-in info to automatically finish setting up my device and reopen my apps after an update or restart. Change sign-in options

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About the author
Lucia Danes
Lucia Danes - Security researcher

Lucia Danes is the news editor at UGetFix. She is always on the move because the eager for knowledge makes her travel around the globe and attend InfoSec events and conferences.

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