How to Fix “Oops! We couldn't save that one” Error While Editing Photos on Windows 10?

by Ugnius Kiguolis - -
12

Question

Issue: How to Fix “Oops! We couldn't save that one” Error While Editing Photos on Windows 10?

I have lots of photos on my computer, which sit there for a long time. Recently, I’ve upgraded my computer to Windows 10 and noticed that a part of .png format files cannot be edited by the Windows Photos app. All these files are mine, and I have full permission for editing them, but when I try to edit them or save edited files, I receive a pop-up “Oops! We couldn’t save that one.” Did Windows 10 installation cause this bug?

Solved Answer

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The variety of bugs on Windows 10 is impressive in a negative way. The most common errors are related to the installation of Windows 10 updates, Wi-Fi connection problems, sound issue, mouse and trackpad issues, missing options, missing icons, and so on. Windows users take into account all bug and often decide not to upgrade to Windows 10 from the earlier versions. However, we would highly recommend you to install Windows 10 and upgrade it regularly because this operating system meets the highest security requirements, provides a variety of innovative features/apps, and improvements. Recently we’ve posted an article about the near termination of the extended Microsoft’s support for Windows 7. It may be expected that the same fate will strike Windows 8 and 8.1 versions, so upgrading to Windows 10 would a right step forward.

Despite positive Windows 10 features, errors like “Oops! We couldn’t save that one” increase people’s anger and frustration. However, there’s no need to panic if you are encountering this bug while saving or editing photos with Windows Photo app. Typically, “Oops! We couldn’t save that one” error occurs when a PC owner clicks on Win key, selects Photos, and choose any photo and click Edit.  These steps are followed by an error Oops… or “Can’t Edit.  We’re having trouble opening this file for editing.” Unfortunately, Microsoft hasn’t yet determined the core of this bug, meaning that no official fixes have been released. Nevertheless, here’s a couple of things that you can try:

How to Fix “Oops! We couldn’t save that one” Error While Editing Photos with Windows Photos App?

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To start with, try to fix “Oops! We couldn’t save that one” error by changing the security of the media folder where the uneditable photos are stored. For this purpose, right-click on the folder and change the security from Authenticated Users to Full Control. If this simple method did not work, then try to do the following:

Fix 1. Run SFC and DISM commands

These commands can be executed via Command Prompt. According to Microsoft, these commands may recognize incorrect manifests, cabinets or registry data and replace them with correct ones. Since damaged/corrupted system files and registries may be triggering “Oops! We couldn’t save that one” bug, running these commands is worth trying:

  1. Click Ctrl + Shift + Esc to open Task Manager.
  2. Click File and select Run New Task.
  3. Mark Create this task with administrative privileges.
  4. Type CMD in the search box and type the following commands in a Command Prompt window. Press Enter after each of them:
    dism /online /cleanup-image /restorehealth
    sfc /scannow
    powershell
    Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like “*SystemApps*”} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
  5. Now close Command Prompt and reboot your PC.

Fix 2. Uninstall Windows Photo App

  1. Open search and type PowerShell in the search box.
  2. Right-click on it and select Run as administrator.
  3. Type get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage command to uninstall the Photo app and press Enter.
  4. After that, navigate to Windows Store and install the Photos app from scratch.
  5. Reboot your PC and check if the “Oops! We couldn’t save that one” error has gone.
  6. Finally, to ensure that your PC is fully optimized, run a scan with Reimage.

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About the author

Ugnius Kiguolis
Ugnius Kiguolis - The problem solver

Ugnius Kiguolis is the founder and editor-in-chief of UGetFix. He is a professional security specialist and malware analyst who has been working in IT industry for over 20 years.

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