How to Fix “The HoeflerText font wasn’t found” Error?

by Ugnius Kiguolis - -


Issue: How to Fix “The HoeflerText font wasn’t found” Error?

When browsing the Internet, I often receive “The HoeflerText font wasn’t found” error, which informs about the inability to show the content of the website and asks to update “Chrome Font Pack.” I looked for information online what to do about this error, and I found out that some malicious program triggers this warning. I tried to find and remove it; however, I still receive this pop-up. Could you give some detailed instructions how to get rid of this error? Thanks in advance!

Solved Answer

How to Fix “The HoeflerText font wasn’t found” Error?

“The HoeflerText font wasn’t found” is a fake error message that falsely informs about incapability to show the content of the particular website correctly. According to the message, this error can be fixed if users update the “Chrome Font Pack.” However, this alert has nothing in common with “HoeflerText” or other fonts at all. It’s a new trick and malware distribution technique. When users click “Install” button, they install some piece of malware. The authors of this message use the name of the Google in order to give a sense of reliability. Users, who are not aware of the fact that pop-ups are not a credible source for downloads and updates, can easily get tricked and get into the trap. 

The “HoeflerText” font wasn’t found
The web page you are trying to load is displayed incorrectly , as it uses the “HoeflerText” font. To fix the error and display the text, you have to update the “Chrome Font Pack”.
Manufacturer: Google Inc. All Rights Reserverd
Current version: [version number]
Latest version: [version number].

Recently, malware developers discovered that “The HoeflerText font wasn’t found” error has been used for spreading Spora ransomware. It’s a brand new file-encrypting virus that is expected to cause lots of damage to the computer users worldwide. Google Chrome users can notice this pop-up message on compromised websites. Though, it’s important to mention that this warning may appear not only on high-risk sites but on legitimate ones as well. It happens when cyber criminals insert malicious JavaScript code on the targeted website. When visiting compromised website, users see not the real version of the site, but corrupted, which delivers this fraudulent pop-up.

If users rely on “The HoeflerText font wasn’t found” error and clicks “Install button,” they install “Update.exe” or “Chrome_Update.exe” file. Indeed, the name looks innocent and many computer users may not suspect that after opening this file, they execute malware. According to the latest news, “Update.exe” file was used to spread an ad fraud malware Fleercivet, and “Chrome_Update.exe” hides Spora ransomware. Therefore, receiving this error should encourage you to take care of your computers’ security.

How to fix “The HoeflerText font wasn’t found” error on Windows?

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So-called “The HoeflerText font wasn’t found” virus is serious and hazardous computer infection that should be removed immediately. While malware is inside your computer, you may be attacked by other cyber threats or accidentally install previously mentioned ransomware viruses.

Step 1. Remove malware

The best way to remove malware and fix “The HoeflerText font wasn’t found” error is to scan the computer with reputable malware removal tools such as Reimage Reimage. However, before running a full system scan, don’t forget to update your chosen anti-malware program.

Step 2. Reset Google Chrome

It seems that malware targets only Google Chrome web browser. Therefore, after malware removal, you should reset browser’s settings because there might be installed some add-ons, plugins or extensions that may continue delivering “The HoeflerText font wasn’t found” error.

Note. When you reset Google Chrome to default, you will lose bookmarks, saved links, extensions, cookies and site data, etc. Therefore, after reset, you will need to set your default homepage, search engine, new tab URL and customize other features.

  1. Open Chrome.
  2. At the top right corner click “More” icon and go to “Settings.”
  3. At the bottom of the “Settings” page, click “Show advanced settings.”
  4. In the “Reset settings” section, click “Reset settings.”
  5. You will receive a box. Click “Reset.”

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About the author

Ugnius Kiguolis
Ugnius Kiguolis - The problem solver

Ugnius Kiguolis is the founder and editor-in-chief of UGetFix. He is a professional security specialist and malware analyst who has been working in IT industry for over 20 years.

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