How to stop Zoom from suppressing music in Windows?

Issue: I need Zoom to pick up music I'm playing in the background, yet it doesn't. Could you provide instructions on how to do that?

Solved Answer

As more and more people can conveniently work from home, Zoom has become an essential tool in today's world. It is one of the best communication apps out there, facilitating video call meetings for work and other purposes

With numerous settings to choose from, it can also be used under other circumstances, such as streaming music at concerts or other parties. In such a situation, one might think that everything should work fine as soon as the meeting call is arranged, but this is not the case, some users notice that Zoom is suspending music on Windows systems, which can be a real pain for those trying to stream.

Zoom suspending music audio usually happens due to the platform's automatic noise suppression feature, which can be minimized if that's the case. This feature is designed to enhance voice clarity by minimizing background noise, but it can inadvertently affect the quality of music played in the background during a call.

This issue usually stems from incorrect microphone settings, where the system struggles to differentiate between intended audio (like music) and unintended background noise. As a result, the music gets suppressed, leading to a compromised audio experience.

There are several troubleshooting methods you can try to employ in order to stop Zoom from suppressing music in Windows – adjusting settings in Zoom itself is the first step. By fine-tuning these settings, you can help the software better distinguish between voice and music, thereby reducing the chances of music suppression.

Another effective method involves disabling specific features in Zoom, such as automatic noise suppression. This action can significantly improve the fidelity of music during calls. Additionally, conflicts with other software, particularly audio enhancement programs like DTS, can contribute to this issue.

How to stop Zoom from suppressing music in Windows?

While these apps are designed to improve audio quality, they can interfere with Zoom's audio processing, leading to unexpected music suppression. In such cases, tweaking the settings of these auxiliary programs or temporarily disabling them during Zoom calls can bypass the problem.

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Solution 1. Run Audio troubleshooter

First, we recommend running the built-in tool known as a troubleshooter, which can diagnose sound issues and bring up automatic solutions.

  • Type troubleshoot in Windows search and hit Enter.
  • Select Additional troubleshooters/Other troubleshooters.
  • Select the Playing audio option.
  • Click Run/Run the troubleshooter and apply all the suggested solutions.

Run troubleshooter

Solution 2. Reduce sound suppression in Zoom settings

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One of the main reasons why users encounter issues with Zoom surpassing music is due to the sound impression feature. Changing it to low might help you solve the problem:

  • Open Zoom.
  • Click on your profile and select Settings.
  • On the left side, pick Audio.
  • Find your Audio profile on the right.
  • Set Background noise suppression to Low.
  • Also, consider enabling Original sound for musicians or/and Live performance audio settings, depending on preference.

Reduce voice suppression

Solution 3. Disable the “Signal processing by Windows audio device drivers” option

Most people managed to stop Zoom from suppressing music by altering how the app interacts with sound drivers. Follow these steps:

  • Open Zoom.
  • Click on your profile and select Settings.
  • On the left side, pick Audio.
  • At the bottom, click Advanced.
  • Under Signal processing by Windows audio device drivers, select the Off (Windows – Raw) option.
  • Close down settings and see if the problem persists.

Disable the "Signal processing by Windows audio device drivers" option

Solution 4. Disable Microphone Array

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  • Type Control Panel in Windows search and press Enter.
  • Select the Hardware and Sound section.
  • Click Sound.
  • Go to the Recording tab.
  • Find and right-click Microphone Array and select Disable.
  • Click OK.

Disable Microphone Array

Solution 5. Configure or uninstall other audio software

Many laptops, for example, come with additional software dedicated to changing various settings, such as audio settings. It is important to note that this software might vary in name, depending on the system you run. Likewise, DTS or Dolby Atmos can also interfere with Zoom's sound impression systems.

  • Open an application that could interfere with sound settings.
  • Go to the settings menu and find sound suppression.
  • Disable the setting.
  • Alternatively, you could uninstall the software.

It was noted by several people that Realtek Audio Console's AI noise reduction settings were causing issues. If you have it installed on your system, follow these steps:

  • Open Realtek Audio Console.
  • Select Recording Devices and pick Microphone Array.
  • Go to Microphone Effects.
  • Uncheck the AI Noise Reduction option.

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About the author
Ugnius Kiguolis
Ugnius Kiguolis - The problem solver

Ugnius Kiguolis is the founder and editor-in-chief of UGetFix. He is a professional security specialist and malware analyst who has been working in IT industry for over 20 years.

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