How to fix PIN error 0x80090030 in Windows?

Issue: Hi. I am trying to set up my PIN on Windows, but I keep getting the error 0x80090030. Please advise if possible.

Solved Answer

Windows PIN, short for Personal Identification Number, is a security feature in Windows operating systems that allows users to set up a unique numeric code to sign in to their devices quickly and securely. It provides an additional layer of protection to user accounts, as it is tied to a specific device and cannot be easily replicated or used on other devices without proper authorization.

Using a PIN in Windows has several benefits. Firstly, it is a convenient and faster way to unlock a device than typing a lengthy password. Secondly, it offers an added layer of security as the PIN is not stored on the device or transmitted over the network, making it less vulnerable to hacking or interception.

However, some Windows users may encounter an error when setting up a PIN, specifically the error code 0x80090030. This error can occur after updating Windows, and it may cause the fingerprint login (Windows Hello) and PIN to stop working. Users may encounter this issue when deleting their fingerprints and setting up a new PIN. When attempting to change the PIN and verify the password, the dialog box may disappear, and no changes are applied.

This error is often related to corruption or misconfiguration of the PIN-related settings or data in Windows. It may be caused by issues with the Windows Hello service, which manages biometric authentication, or conflicts with other security software or settings on the device. Additionally, changes or updates to the device's hardware or software, such as a Windows update, may also trigger this error.

How to fix PIN error 0x80090030 in Windows?

To fix error 0x80090030, users can try several troubleshooting steps. This may include resetting the Windows Hello service, updating or reinstalling drivers related to biometric devices, disabling or uninstalling third-party security software temporarily, and checking for any pending Windows updates.

Fix 1. Re-add the PIN

You should start by removing your current PIN and then creating a new one:

  • Right-click on Start and pick Settings.
  • Select the Accounts option.
  • Go to the Sign-in options on the left of the window.
  • On the right side of the window, select PIN.
  • If you have a password set up, you can simply use Remove here.
  • Alternatively, you can proceed with the following:
  • Click Change.
  • Enter your PIN at the top and leave the remaining sections blank:
    New Password/PIN
    Confirm Password/PIN
  • Click OK/Next.
  • Once the PIN is removed, set up a new one and see if that resolves the issue.

Re-add PIN

Fix 2. Install all Windows updates

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To ensure your system is not buggy, install all the available Windows updates:

  • Type Updates in the Windows search box and hit Enter.
  • Click Check for Updates and wait till all the needed files are downloaded.
  • If optional updates come up, install them too.
  • When all is done, restart your system to implement the changes.

Check for updates

Fix 3. Delete the folder where PIN information is stored

The Ngc folder is a folder where all your PIN information is stored on Windows. 0x80090030 error could come up because the data inside of it is corrupted. Follow these steps to address this:

  • Press Win + E to open File Explorer.
  • Click the View tab at the top of the window and then mark the Hidden items checkbox.
  • Go to the following location:
    C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\
  • Here, you should see the Ngc folder. If you can't access it, follow these steps:
  • Right-click on the Ngc folder and select Properties.

Access Ngc Properties

  • Go to the Security tab and click Advanced.
  • Under Owner, click Change.
  • Type the username of the account (or use the administrator account) you are using, click Check names, select your account, and click OK.
  • Check the Replace owner on subcontainers and objects checkbox, then click Apply and OK.
  • Open the Ngc folder and delete everything located there.
  • See if the problem is resolved.

Change permissions

Fix 4. Perform SFC and DISM scans to fix corrupted system files

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  • Type cmd in Windows search
  • Right-click on Command Prompt search result and select Run as administrator
  • When the User Account Control window shows up, click Yes
  • Copy and paste the following command, and press Enter:
    sfc /scannow
  • Next, copy and paste these commands, waiting until each of them is finished and then proceeding with the next one:
    dism /online /cleanup-image /scanhealth
    dism /online /cleanup-image /checkhealth
    dism /online /cleanup-image /restorehealth
  • Restart your computer when done.

SFC and DISM

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Gabriel E. Hall
Gabriel E. Hall - Passionate computer expert

Gabriel E. Hall is an expert troubleshooter who has been working in the information technology industry for years.

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