How to Fix “Windows ran into an unexpected error” BSOD?

by Jake Doe - -
12

Question

Issue: How to Fix “Windows ran into an unexpected error” BSOD?

“Windows ran into an unexpected error” BSOD shows up on my screen. The message does not provide much specificity about the bug, except a telephone number that I am supposed to call to fix the error. I’m not sure if I should call. Could you please tell me what is this all about? I have already reported the telephone number to Microsoft so that they would check if it doesn’t belong to scammers. However, I’m waiting for the answer for a week or more, so this BSOD is driving me insane! Please help.

Solved Answer

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“Windows ran into an unexpected error” pop-up is not generated by Microsoft. It’s yet another tech support scam alert, which is distributed by scammers via web browsers.  How would we know that? Keep in mind that Microsoft is NOT spreading official alerts about computer errors, virus infections or similar issues and DO NOT provide a telephone number. All Microsoft’s support contacts are provided on the official Microsoft’s website and the service is available 24/7. Therefore, any officially-looking or even supposedly Microsoft-certified alert that shows up while web browsing and contains a telephone number of Microsoft-certified technicians is a pure scam, which has to be removed without a delay.

Not all people get the “Windows ran into an unexpected error” scam pop-up. Those who take care of their PC’s security and prevent the smallest security breaches, which can be done by using a professional anti-virus along with anti-malware, have a very little risk to run into this scam. That’s because this fake BSOD is triggered by malware, known as ‘adware’, infection. Once the adware roots into the operating system, it drops its add-ons onto the web browser, which furthermore starts generating fake BSOD. Inexperienced PC users or those who are not aware of the techniques that scammers use to trick people into giving away their money may easily fall for “Windows ran into an unexpected error” scam.

This particular message shows up in a form of a BSOD, which informs the PC user about a supposed virus infection, which is about to crash the system and/or leak personal information. The PC usually gets stuck with this alert, which is why quite a lot of people react immediately and call scammers imprudently. What happens next? Usually, scammers ask the PC user to provide some basic information about the OS and the offers him or her to download an anti-virus tool, which, unfortunately, often appears to be a scareware or another virus. Therefore, DO NOT call the numbers provided on suspicious pop-ups as you may get caught by a scam. To fix “Windows ran into an unexpected error” BSOD and prevent your PC from further damage, make sure to remove the malware from the system ASAP and reset the web browser.

How to Fix “Windows ran into an unexpected error” BSOD?

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“Windows ran into an unexpected error” BSOD may be triggered by many ad-supported programs, so it’s not possible to say in advance what program you should be looking for to remove. That’s why we would strongly recommend removing the malware from the system using a powerful anti-malware tool, such as Reimage. Once the scan is completed and the malware is gone, check each of your web browsers for suspicious web browser add-ons. Make sure to disable them and then reset your web browser.

Despite the fact that “Windows ran into an unexpected error” adware is quite sneaky, it’s possible to get rid of it manually. BUT be very cautious and check every program that is available in the Add/Remove Programs list.

  1. Open the list of programs that have recently been installed. For that, navigate to:
    Start > Control Panel > Programs and Features > Add/Remove Programs (Windows 7, XP).
    Right-click on Win key > select Control Panel > Uninstall a Program (Windows 8, 10).
  2. Carefully check what programs have been recently installed. The best way to do that is to sort the programs by date. Select unknown programs and click Uninstall. To confirm the removal, click OK/Uninstall.
  3. After that, reset your web browser’s settings.

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About the author

Jake Doe
Jake Doe - Computer technology geek

Jake Doe is a News Editor at Ugetfix. Since he met Ugnius Kiguolis in 2003, they both launched several projects that spread awareness about cybercrimes, malware, and other computer-related problems.

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